We are so excited to have our FIRST EVER December meetup. We have historically taken November and December off, but we jumped at the chance to have the amazing Shannon Birchell from VyStar join us to talk about "Cost Based Action – An adaptive collection management approach". We will be back at the amazing Legacy Ale Works with NLP Logix providing drink tickets.
Abstract:
In this presentation, we will discuss how VyStar has leveraged advanced analytics and machine learning to transform its collections management process. From a business perspective, our goal is to minimize losses, promote a healthier loan portfolio, and drive long-term growth and profitability. To achieve this, we have developed an AI-driven approach that optimizes our collections queue daily, ensuring that our collectors are aligned with the most influential situations to drive payment.
From a modeling perspective, our approach combines the predictive power of 8 propensity-to-pay models with the adaptive capabilities of a Reinforcement Learning (RL) model. Our RL model is guided by a custom-developed reward function, informed by actual business feedback and outcomes. This enables our AI engine to learn from our collections data and adapt its decision-making to maximize the effectiveness of our collection’s efforts.
About Shannon Birchell
VP of Decision Sciences & Algorithm Design | Data Science Leader | AI & Machine Learning Advocate
As a seasoned Data Science leader with a strong foundation in AI, machine learning, and algorithmic design, I bring over 20 years of expertise in developing high-performing teams and leading transformative initiatives. In my current role at VyStar Credit Union, I drive the strategic direction for decision sciences, championing innovative AI solutions and implementing robust governance frameworks to ensure ethical and effective model deployment across the enterprise.
With a diverse technical toolkit—including advanced knowledge in reinforcement learning, quantum computing, and statistical analysis—I lead my team in building solutions that not only enhance operational efficiency but also align with our organization's commitment to delivering value responsibly. In addition to hands-on technical skills, I am adept at guiding cross-functional projects from ideation through implementation, leveraging Agile and Six Sigma methodologies to enhance project outcomes.
My leadership philosophy centers around collaboration, transparency, and continuous learning, fostering an environment where diverse perspectives are valued, and teamwork drives success.
Tentative schedule:
5:30-6:00 Networking and Beers
6:00-6:45 Cost Based Action – An adaptive collection management approach with Shannon Birchell
6:45-7:30 Closing remarks and questions
