What good questions have to do with (Atlassian) application administration 🤔

What good questions have to do with (Atlassian) application administration 🤔

We all know it: As administrators, we implement something and expect users to love it - but the reality is often different. The users make life difficult for us and make demands on the solution that are completely different from what we thought and maybe even what we were told. Possible cause: lack of user focus. 

In this session we will have a look at

"How" we can use good questions to better understand our users
"Why" this better understanding helps us manage (Atlassian) applications
And why the "how" and "why" were emphasized in the text.

By the end of the session, your toolkit will be freshly filled to make your users even happier in the future - whether it's the upcoming migration, the introduction of new features, or simply the implementation of a new requirement.

Agenda

5:30 AM: Arriving

6:30 PM: Welcome

A brief overview of the event, and the latests updates from the Atlassian Community Essen.

6:45 PM: Rebekka Heilmann | viadee

What good questions have to do with (Atlassian) application administration.

7:30 PM: Networking, pizza and drinks

Networking, the chance to meet new people and have interesting conversations. Even better with pizza and a few drinks.

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Speaker

Rebekka Heilmann - viadee (IT Consultant)

ENG:
Rebekka Heilmann is working as an IT Consultant at viadee, an Atlassian Solution and Marketplace Partner. In Atlassian Cloud migrations as well as Customizing projects she focusses on adapting the tool to the customers' needs. She regularly shares her knowledge around Business Analysis and Atlassian, especially Jira Software and Service Management, in customer trainings as well as in t…

Hosted By

Manuel Mesmer, Community Leader

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partner

MESMER GmbH (https://www.meskru.com)

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For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-essen-presents-what-good-questions-have-to-do-with-atlassian-application-administration/.