Service Design Bristol #7

Come along to the seventh Service Design Bristol meetup and our 1st birthday celebration! We'll have food and drink, a couple of great talks plus plenty of time to get to know other members.

Anyone interested in service design and human centred design is welcome whether you're an experienced or aspiring service designer, or just curious about what it's all about.

Format

18:30 - arrive and grab a drink & some food, have a chat
19:00 - talks start (with a break in between talks)
20:30 - talks finish (head to the pub!)

Talks

🎤 Giving Life by Design: Navigating Blood Donation Services in the NHS - Sarah Key (NHS Blood and Transplant)

Take a guided tour of the NHS's life-saving blood donation service and how they're designed.

What motivates people to give blood and what do they struggle with along the way?

How do you design an efficient, enjoyable service within the clinical and financial constraints of working in the public sector?

Sarah will take you through her experience so far and share what she's learnt along the way.

🗣 About the speaker
Sarah is a Service Owner at NHS Blood and Transplant. She makes blood donation a satisfying process for the donors giving every day. This role is her first formal foray into service design. Previously, she worked as Lead Content Designer. She has been creating engaging content for not-for-profits for over 10 years.

She loves working in roles that help others. She's neurodiverse, living with dyslexia and dyscalculia. Writing bios about herself is one of her least favourite writing tasks.

🎤 Taking your design toolbox into leadership - Anna Leggett (The Guardian)
Stepping into a UX leadership role is an amazing opportunity, but it can feel a long way from the craft you have honed as a practitioner.

How do design and research skills equip you for leadership?

Anna reflects on how a research and design background can give you superpowers for having influence and creating the conditions for others to do great work.

🗣 About the speaker
Anna currently leads the User Research team at the Guardian, helping develop digital products that connect people around the world with liberal journalism and stories that matter.

She is a qualitative researcher with a background in ethnographic methods. Previous to joining the Guardian she worked for several boutique agencies. There she delivered research for tech, lifestyle and service organisations including Spotify, Meta and the British Red Cross, to help teams understand the people who use their products today and what will shape their future users' needs.

Whilst she is a relative newbie to Bristol having moved her in early 2023, she is excited to connect with the Design and Research community of the South West through Service Design Bristol!

Event Sponsors

Kaluza (https://www.kaluza.com/)
An OVO Group company, Kaluza is an intelligent energy platform that introduces new flexibility into the energy system by optimising individual devices. Kaluza is proud to be a B Corp certified business.Kaluza are kindly providing food and refreshments for this event.

Pilot Works (https://pilot.works/)
Pilot Works is a digital product consultancy. We use Lean research, strategy and prototyping techniques to help clients generate and validate product and service ideas.

How to find us
Head to the OVO Energy HQ office at 1 Rivergate (near Temple Meads), then follow signs to "Service Design Bristol".
Full address: Temple Quay, 1 Rivergate, Redcliffe, Bristol, BS1 6ED