Continuous Improvement is a Mobius Strip

Continuous Improvement is a Mobius Strip
Grace Duffy, MBA, CMQ/OE, CQA, SSGB, LSSMBB, CQIA
Friday, December 13, 2024
12:00 – 1:00 PM Eastern
An EDGe Webinar Offering

Description: As quality professionals, we work with the PDCA or DMAIC improvement cycles. These are excellent techniques. Working with them in a vacuum does not get us to our goal. The Mobius strip illustrates the never-ending process of improvement. Activities associated with the Macro, Meso, Micro, and Individual “QI” levels are drivers along a Mobius Strip of continuous improvement. At the Macro level, a systems perspective guides senior leadership to define the mission and vision of the organization. Advanced quality tools enable strategic identification of internal and external requirements at the Meso level. The Meso level contains the program planning and deployment that translate strategic vision and long-range outcomes into local projects or activities for specific agency needs. The Micro level encompasses the projects and programs instituted at the functional unit level. Feedback at all levels enables agility in anticipating internal and external change. This constant folding in of feedback from macro, meso, micro, and individual activities gives government agencies valuable advanced intel to meet the changing needs of our constituents. Join us in discussing the value of aligning quality activities using feedback across all agency levels.

Presenter: Grace has over 45 years of success in business and process management. Grace uses her experience as President, CEO, and senior leader to help organizations improve. She has written 18 texts and over 260 articles on quality, leadership, and organizational performance.
Grace is a member of ATD, ISPI, and ASQ. She is an ASQ Fellow, LSSMBB, CMQ/OE, CQA, CQIA, SSGB. Grace is a past Vice Chair of ASQ and served for 4 years on the ASQ Board. She is the past Chair of the ASQ Quality Management Division and Past Chair of Charleston, SC, section 1122. She is the 2014 recipient of the ASQ Distinguished Service Medal, Quality Magazine’s 2014 Quality Person of the Year, and the 2016 Milflora M. Gatchalian Medal for International Women of Quality recipient from the Asia Pacific Quality Organization.

External Registration: https://asq.webex.com/weblink/register/r0122e0d9a8df4c4fec0411adac73aa3a