Please join us for our last session of 2024: Designing and Deploying the New Knowledge Hub and Contact Center with Dynamics 365 - presented by FastTrack

**9.00am-10.30am PT (US & Canada)**
**12.00pm-1.30pm ET (US & Canada)**
**5.00pm-6.30pm GMT (UK)**
**6.00pm-7.30pm CET (Europe)**

We're excited to invite you to an in-depth session where we’ll explore the design and deployment of the transformative solutions Knowledge Hub and the Contact Center. These feature sets are revolutionizing how organizations manage information, empower their teams, and deliver seamless customer experiences. This session will provide an exclusive look into the architecture, implementation strategies, and best practices for leveraging these tools within your organization.
What to Expect:
Knowledge Hub Overview: Discover how the Knowledge Hub consolidates critical organizational information into a centralized resource accessible to employees and support teams alike. Learn how to streamline knowledge capture and ensure accuracy across departments, using AI to improve the quality and accessibility of information.
Contact Center Integration: Explore the Dynamics 365 Contact Center, a Copilot-first solution designed to bring AI-driven efficiency to customer interactions. We'll showcase how it enhances agent productivity through automation, personalized recommendations, and real-time insights across multiple engagement channels, including voice, chat, email, and social media.
Key Takeaways:
Design and Deployment Strategies: Gain insights into designing and rolling out these tools efficiently, from initial planning through to post-launch optimization.
Implementation Best Practices: Learn practical approaches for aligning your Knowledge Hub and Contact Center deployments with business goals to drive measurable impact.
AI-Powered Solutions in Action: See examples of how AI and automation are transforming the way organizations support both internal teams and external customers.
Q&A with Experts: Have your questions answered by Dynamics 365 experts and peers who have successfully implemented these solutions.
This session is perfect for IT leaders, project managers, and customer service professionals who want to improve information access and elevate customer engagement within their organization. Don’t miss this opportunity to deepen your understanding of Dynamics 365’s latest capabilities and get actionable guidance on driving enterprise excellence with these new tools.

Best wishes,
Nancie, Rick, Tanya, Joseph and Vanda
#dynamicsusergroup

DUG D365 Enterprise Center of Excellence Meetup

Nancie Calder

Rick McCutcheon

Vanda Helena Jones

DUG D365 Enterprise Center of Excellence - Dec 2024

Online event

Going to try something a little different here. This Meetup is purely networking; no educational session. If you want to come get a free lunch sponsored by DUG and meet some people using Dynamics 365 or Power Platform in the Madison area, join me.

I'm not really anticipating people are going to be travelling far for this, because I don't have a ton to offer this time other than just a free sandwich and maybe a Diet Coke.

Based on who signs up, I'll find somewhere to meet that's close to people.

Microsoft Dynamics 365 - Wisconsin

Jake Roder

Jacob Pepper

Will

Networking lunch - West Madison

TBD, West Madison

If "Low Code" is supposed to be "Low Effort", why is everyone working so hard?
In this highly interactive and technical session, we'll explore 3 key areas where Solutions Architects build flexible solutions with minimal effort: Performance, Reusability and "over architecting". Technical demos will feature Power Automate, Canvas Apps, Dataverse and sprinkles of SharePoint and Power Bi to illustrate the concepts.

Microsoft Dynamics 365 Indiana

Savannah Dill

Ramaa

Yoonki Song

3 ways Solution Architects build Flexible Solutions with Minimal Effort

Come join your local user group leaders (and their AI friends, as pictured) for holiday social gathering and help guide the user group for what content you'd like to see, as well as network with other members!

DUG MS Dynamics & Power Platform User Group | Twin Cities

Merlin Schwaiger

Kris Marcus

Allie

D365 and Power Platform December Meetup - Holiday Social

Mark you calendars for the next Southern California D365 virtual meetup.

**Proposed Agenda:**

* Introductions, networking and DUG updates
* Introduction to Copilot Features with Business Central - Michelle Serna, Trunorth Dynamics
* Business Central extensions and API - Naveen Pinnama Reddy, Dynamics eShop
* What is Microsoft Business Performance Planning? - Dan Edwards, Crowe
* User group planning for 2025

Microsoft Dynamics 365 - Southern California

Dan Edwards

Naveen Reddy

Michelle Serna

So Cal Dynamics 365 Virtual Meetup

Dynamics User Group (DUG)

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{PRO_NETWORK_NAME} is op Meetup Pro met meer dan {PRO_MEMBER_COUNT} leden in {PRO_GROUP_COUNT} wereldwijde Meetups. Meetup Pro is de professionele tool voor de organisatie van en communicatie met een netwerk van gebruikers, partners, bijdragers en leden.

This is a group of regional Meetups for anyone who wants to connect with the Microsoft Dynamics and Power Platform community. Dynamics F&O/AX, BC/NAV, CE/CRM, Dynamics GP, and Power Platform users will converge or meet individually to discuss industry topics and uniquely engage. Users, Microsoft, Partners, Customers, ISVs, and everyone in-between can connect to share ideas. These groups meet in person and virtually to learn and network.

These Meetups are the localized division of the Dynamics User Group. Visit our DUGHUB to see the 7 different community programs to get involved in (most of which are completely free) - dynamicsusergroup.com

Access to technical & functional education has the power to change careers and lives. ​

Dynamics User Group (DUG)

Dynamics User Group (DUG)

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Dynamics User Group (DUG) doorzoeken

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