Voice of customers

Name: Voice of customers
Start: 2024-12-12T17:30:00-05:00
End: 2024-12-12T20:30:00-05:00
Location: Workleap

Hosted By

Charlotte G. and Odessa G.

Details

💬 The Topic
We'll delve into how to effectively collect, share, and use data to better understand and mitigate bias in both B2B and B2C environments. Gain insights on translating customer voices into actionable insights. The event also offers a great opportunity to network with fellow product professionals and exchange ideas on building and leading exceptional teams.

✨ Our Speakers
Wilhelm Menet
Wilhelm Menet is a Director of Product Management at Busbud, where he leads product, design, and SEO marketing teams focused on creating impactful, customer-centric travel solutions. With experience launching B2B and B2C products, Wilhelm enjoys collaborating with teams and mentoring product managers, engineers, and designers. Previously, he led initiatives at Doctolib, including introducing telemedicine in Germany during the pandemic and strengthening data security with end-to-end encryption and enhanced privacy controls. He also supported marketplace expansions at Rocket Internet across 30 countries. Driven by a desire to make a positive impact on customers, he uses data to solve complex challenges and enhance user experiences around the world.

Marie-Christine Bastarache-Roberge is a Senior Data Scientist with ten years of experience, specializing in business intelligence and AI product development. Throughout her career, she has built broad expertise in business data—from setting OKRs to tracking, analyzing, visualizing, and building pipelines enabling people to leverage data in a self-serve mode across marketing, sales, customer success, product, and C-suite teams. In recent years, her focus has shifted to product development, where she has supported Product Managers in honing their data analysis skills and led the creation of AI-driven features. Currently, Marie Christine works in Workleap’s Innovation department, delivering features based on Generative AI.

Anwesha Bhattacharjee
Anwesha is currently the VP - Product for Lodging Direct Supply. As a former Data Scientist with a Ph.D. in Management Science, she has had the opportunity to explore technology from both the engineering and the business focus required to build an impactful product. She has developed data products in travel fintech and travel e-commerce. Combined with customer obsession and empathy-driven development, her data obsession has helped her teams and herself to build and ship impactful products in the travel industry. She was named one of the 100 Transformers by Business Insider in 2021 and has previously presented on data-driven product development at the Women in Product conference, Product Tank and Grace Hopper Conference.

🤝 Our Sponsors
The Product Recruiter is a division of Martyn Bassett Associates, providing world class talent to design, build and launch products that deliver growth and scale. The Product Recruiter specializes in building VC backed startups and PE backed scale ups across the North American market. Find more information on their website or LinkedIn Page.

Workleap is the one simple employee experience platform to elevate hybrid work. Find more information on their website or Linkedin Page

📅 Agenda