Mastering the Art of Conflict Resolution: Strategies for Positive Outcomes

https://go.skillsme.co.uk/sls-softskills-for-business
Do you work (or live) with someone who stirs up conflict? (And could that someone be you?)
If you've ever avoided tough conversations, dreaded conflict with colleagues, or felt stuck when disagreements arise, you’re not alone. Handling conflict constructively is a vital skill for leaders—it can make or break team dynamics. But what if you could approach conflict with confidence, clarity, and even the power to strengthen relationships?
In this hands-on masterclass, Deborah Grayson Riegel—renowned leadership and communication expert, and instructor at Columbia and Wharton—will equip you with practical tools to turn conflicts into opportunities for growth. Join her to discover how to navigate disagreements with a mindset that fosters positive change, learn techniques to de-escalate tension, and develop the skills to communicate clearly, even in challenging situations.
What You’ll Learn:

• Understand Your Conflict Style: Identify your personal approach to conflict and how it impacts resolution outcomes.
• De-Escalate with Confidence: Master communication skills that defuse tension and create space for productive dialogue.
• Manage Emotional Responses: Learn strategies for keeping emotions in check to maintain a constructive approach in any conflict.

This session will empower you to see conflict as a chance to build stronger connections and unlock new possibilities. Join us to start turning tough conversations into powerful opportunities for growth and success.

### About the Speaker:

Deborah Grayson Riegel is an acclaimed executive coach, speaker, and consultant specializing in leadership and communication. She teaches Management Communication at Wharton and Leadership Communication at Columbia Business School’s Women in Leadership Program, and serves on the faculty of Duke Corporate Education. With extensive experience preparing senior leaders worldwide, Deborah has transformed leaders at top institutions, including Wharton, Fuqua, and Peking University, with her insights on conflict resolution and effective communication. Featured in Harvard Business Review, Forbes, and other major publications, her impressive client list includes American Express, PepsiCo, BlackRock, Intel, and many others.

### About the Event:

This masterclass is part of the Skillsme Leadership Summit—the #1 event for emerging leaders, uniting over 5,000 ambitious individuals eager to master top strategies for thriving in their leadership journeys in 2025. Get inspired by 20+ masterclasses led by senior leaders from companies like Uber and Tesla, alongside world-renowned business trainers. Build valuable connections with like-minded leaders and join a global community dedicated to leadership excellence. Don’t miss this chance to elevate your impact and set yourself up for success in the year ahead!
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